Support when a remote does not work as expected

Warranty periods are shown on the relevant product page and confirmed when the order is placed. Many current catalogue products include a three-month warranty, but customers should check the specific product information.

Before requesting support

• Insert a fresh pair of correct batteries.
• Check battery direction and contact condition.
• Test the remote signal and confirm device compatibility.
• Keep the order or delivery details available.

Contact us promptly

Send your order information, a clear description of the issue and photographs or a short video through WhatsApp. RemoteHub.lk will review the information and explain the applicable exchange, return or warranty process.

Compatibility should be confirmed before ordering whenever possible. A remote transmitting correctly but not matching a different device model may require a compatibility review rather than a product-fault assessment.